Hello!

This is Paul, Agent’s CEO.

Firstly, thank you so much for taking the time to have a look at this exciting opportunity to work with us at Agent.

Like any big decisions in life, it’s important to have all the information at hand to help make sure the job choice you make is the right one. I’ve put together some essential ‘must-knows’ about us. It goes without saying that I could go on all day here – I promise I won’t. However, if you have any questions, please do give us a call, email, DM or drop by and have a word with one of the team about anything you’d like to know.

We established Agent back in 2006 – it feels like yesterday and what a ride it’s been. It was our 17th birthday this year and the future has never looked brighter for us.

We’re a full-service brand and communications agency. In a nutshell, this means that we deliver a fully integrated offering for our clients – from start to finish. Our clients are based all over the UK, across a whole range of different sectors and industries; clean growth, tech for good, public sector, connectivity. We’re in business for good and they are too. We help them share the great stuff they’re doing, whilst encouraging and supporting them to do even more.

Last count, there are 42 of us in our growing team; strategists, designers, animators, programmers, content creators, PR experts, social media managers, digital marketers, canines – the lot. We’re a close-knit, passionate bunch that love working together and supporting each other; bringing our individual skills and talents together to create brilliant work that works is what we do best.

We’re a growing business and we’re doing it sensibly, responsibly, and sustainably. We want amazing people to join us who want to play an active role in what our growth journey looks and feels like (and have a whole load of fun along the way). We want our team to grow with us so that we all do well, together.

We’re proudly based in the North West and our teams work across our studios in Liverpool’s Baltic Triangle and Manchester’s Oxford Road.

Our values are really important to us. We want to work with team members who really care about doing a great job and making a difference to other people’s lives, the places we call home, and of course, our planet. We’re on our journey to B Corp accreditation right now to show just how much we are committed to people, planet, and place. Our work and the way we work can really make a difference. If this isn’t you, probably best turning back now.

We want to use our business for good and make real, positive change, which is why we launched our brilliant Agent Academy in 2014, to help train and connect the next generation of talent into the creative and digital sectors. We’ve helped hundreds of young people get their foot in the door and we’ve got big aspirations to do even more.

Equity, diversity, and inclusion are at the core of everything we do. We’re not perfect but we know that if we keep listening, learning, investing, and trying we’ll only get better and make more of a difference. We want our agency to continue to be a place where everyone is welcomed, celebrated,and rewarded regardless of race, identity, the postcode we live in, our accents or anything else for that matter; a safe workplace where everyone does well.

We’ve got big plans for the future of Agent; they really are exciting. To achieve our dreams, we must have the right people with us to make them happen, who want to grow with us and help create opportunities for us all to do well. If you’re up for it, so are we.

This is an exciting, important, and integral role for us and our growth plans; this is a brand-new position here. As Agent and Agent Academy continue to grow, we want to ensure that we’re looking after the very people at the heart of what we do – our teams. This is a big opportunity to shape the direction of everything people related – from our recruitment and how we welcome new people into our team to our ongoing training and professional development. The floor is all yours…

That’s it from me for now. The all-important job information follows next. We know that a job description never truly tells the full story of what’s involved in a role. So, if you’re interested you can certainly speak (in confidence and with no duty to then apply) to one of the team who you’ll be likely working with. They can give you the full lowdown on the role and the inside track on Agent – easy, eh?

Hope to hear from you soon and if you do apply, all the luck!

Paul

CEO of Agent

People (HR) Manager: Job description.

Reporting to: Managing director.

Location: North West (Liverpool or Manchester).

We're looking for a value-led, experienced, and enthusiastic people (HR) manager to join our team at Agent. Does this sound like you?

As someone who is people-focused, forward-thinking and has strong talent management expertise you will thrive working in busy studio environments. You will work closely with our managing director and senior leadership team (SLT) to provide people and HR support across Agent and Agent Academy.

You will be able to translate our vision and values into practice – we want our entire people experience to really sing us! As such, you will have a strong set of personal values – we are proud to be peoplefirst and our values are extremely important to us. You will be open and honest; we are looking for someone who doesn’t mind asking for help or helping others out when they need it.

You will be confident, discreet, and able to work with a variety of people with a range of differing skills and working styles. You’ll actively support our managing director, working closely with our external HR partner, as well being the go-to person for all things ‘people’.

You will be able to multitask, and tight deadlines won’t phase you – there’s a lot to be getting on with. You will balance your work with ease and prioritise like a pro. You will enjoy the opportunity to work in a diverse and multiskilled growing team and no two days will be the same – we promise that!

Organisational skills, an appreciation of the creative and digital sectors, and a can-do attitude are must-haves for this role.

Diversity, equity, and inclusion will be important to you, and you’ll lead this charge by example. You will be keen to progress not only our team’s learning and development, but also your own. You will be working with a variety of team members across all departments so it goes without saying that you will need to be a confident communicator.

Sound like you? Read on…

You will be tasked with…

Recruitment and induction

- Co-developing our employer brand strategy to ensure that Agent attracts, engages with, and hires the very best diverse talent

- Writing exciting, engaging, and personable job descriptions for external recruitment and internal promotions

- Managing the recruitment process from start to finish, including identifying potential candidates, conducting interviews, sourcing references, and managing contracts

- Delivering exciting and engaging induction sessions to introduce new team members to Agent, the way we work, our values, ensuring they feel welcomed, informed and comfortable Policies and procedures.

- Reviewing and shaping Agent’s work and employee policies ensuring they’re current, monitored and kept up to date

- Leading on diversity, equity, and inclusion within Agent, including chairing our internal equality and diversity group, E.D.I.E (Equality, Diversity, and Inclusion for Everyone)

- Acting as the point of contact with our external HR company, ensuring we are up to date and our policies and our handbooks and policies remain best practice

Training & Development.

- Continually reviewing our appraisal process to ensure they are insightful, engaging, and enjoyable

- Providing up-to-date advice and guidance to the managing director and SLT on all people / performance management related matters

- Working with SLT to create personal development plans for every team member, ensuring they have a clear career path, direction for progression and a process for accelerating their

skills and experience

- Working with SLT to identify and shape not only team wide training, but also individual training plans that that are linked to, and tailored to, individual personal development plans

- Owning and curating the B.A.B.s (Briefings at Breakfast sessions) schedule; our internal team sharing and learning sessions

Culture and workplace wellbeing.

- Support SLT and the wider team to drive a positive and proactive culture within the business, developing new strategies and ideas that will continue to drive and promote improvement, participation and engagement

- Promoting a healthy working environment, organising, and supporting health and wellbeing initiatives that will continue to enhance our culture and our team’s wellbeing

What’s in for you…

The salary for this role is dependent on experience. If the job description excites you – let’s talk.

Agent is a people-led business and it's important to us that we look after and support our team. We do this by offering benefits including:

- Four-day working week

- Weekly learning and development time

- High-spec equipment (Mac or PC)

- Professional development and training opportunities

- Mental health and wellbeing support

- In addition to our standard annual leave allowance, we close during the Christmas period

- Team social events (we love our food and drink)

If this role sounds like you, we’d love to talk. Remember, we’re up for having an informal chat before you submit your interest.

When you are ready to apply, submissions can be emailed to Jeanette Gill, managing director at jeanette@helloagent.co.uk or mailed / hand delivered to Agent HQ (Manchester Studio: No 2, Circle Square, Symphony Park, Manchester, M1 ZFS or Liverpool Studio: 43 Jordan Street, Liverpool, L1 0BW)

Please quote: ‘People (HR) Manager – Agent’